Posts Tagged ‘mobile phone’

A Personal mobile phone survey

April 6, 2010

My own mobile phone survey 6th April 2010

We seem to waste so much time – searching – searching the internet for the answer to a simple question. These days we are taken along paths we never intend to take – to suit the companies – it is time for this ‘worm’ of a customer to turn. I have just visited a site that professes to list the mobile phone deals available. The two strands I followed were either ‘no deals available’ (after all) or ‘not in stock’. Surely it would be a simple matter to list such problems at the beginning of the search and not at the end.  

I am looking for a phone company that is interested in helping me, the customer, buy a phone that I can use as a pay as you go scheme, that offers me a good deal and good customer care service afterwards. advertised a Nokia1661 virgin for £4.95 calls costing 20p per minute but no local shops addresses advertised a Nokia for £00.00 after a click or two it cost over £100 advertised a Alcatel Lobster 6211 for £9.95 Virgin with no details of the cost of calls or local shops addresses advertised a Nokia 1208 for £4.95 TMobile with no details of the cost of calls or local shops addresses

I decided to look up local shops – real places with real people that you can return to if there is a problem with the phone.

I googled ‘mobile phone shops’ and was presented with the internet shops.

I googled ‘mobile phones Harrogate’ and was directed to an internet shop in Newcastle. gave me these addresses:

Carphone Warehouse, 302 Skipton Road, Harrogate,North Yorkshire HG1 3HE
Telephone: 0870 168 2621 Fax: 01423 705561

Mobile Telecom, 127 Cold Bath Road, Harrogate, North Yorkshire HG2 0NU
Telephone: 01423 502555 Fax: 01423 875075

Orange retail shops, 2 Cambridge Street, Harrogate, North Yorkshire HG1 1RU
Telephone: 01423 529039 Fax: 01423 522108

T-Mobile Retail UK, 6 Cambridge Street, Harrogate North Yorkshire HG1 1RX
Telephone: 01423 817267

The Carphone warehouse, 34 Oxford Street, Harrogate, North Yorkshire HG1 1PP
Telephone: 0870 168 2402 Fax: 01423 567546

The Link, 32 Cambridge Street, Harrogate, North Yorkshire, HG1 1RX
Telephone: 01423 568415 Fax: 01423 526054

I would like to say I will visit all of them but as I am new to the town it will be the first three or so that I stumble across as I wander around this lovely town, mostly lost because of a poor sense of direction.


When I am Prime Minister 1….

April 6, 2010

Are we the better for having advanced technology?  Episode 1 (I expect there will be more)

In the olden days we could phone who we wanted direct. We could call the operator and arrange to find out what our landline call cost after borrowing someone else’s landline phone.

Alas no more.

Consider this scenario I experienced with a certain phone company. (If I get cross enough I’ll tell you who they are.)

I used my mobile phone to contact the answer messages on my land line at home while I am away on a course. I found three messages – all urgent. I phoned the first people who are in my flat in Spain and have no hot water – the water heater suddenly went on the blink.  We were in the middle of arranging for someone in Spain to replace the tank and I was discussing how I could pay them. Mid conversation my mobile went dead – no warning. I eventually found out I had run out of credit. Silly me, I would have expected some kind of interrupting bleep to warn me well in time for me to top up again.

So I phoned the number for topping up using a card I had already registered. After feeding in a load of numbers, the automated voice said someone would speak to me. No one spoke to me – I was put into the loop again where I fed all my personal details in – no message telling me what was wrong  – just a message at the end saying to ‘try again later’ – No help!

After about half an hour of going round and round in the loop, I try the internet. I feed in my name and details and everything else they wanted to know to find, yet again, that I could not top up – no reason given (Why not. I ask?)

I try phoning the number they had on their internet site – I was told I did not have enough money on my phone to be able to access the number. Considering that this was supposed to be a customer care line – I would expect the first part of the call to be free in view of emergencies that arise such as mine.

I contact the firm by email. There is no immediate reply in my email box. One eventually arrives saying they will contact me in about 48 hours. No good for an emergency eh?

I eventually go in the internet again and try to find a shop for that brand of phone. I find it. By now, even though I had started at about 5 p.m. it is now 5.40 p.m.  I dash to the shop and arrive at 602 p.m.  The shop closed at 6 p.m. I explained my predicament through the window but the manager said he was closed – try Argos he said. I went to Argos – it has closed half an hour previously. (Gee thanks, I mutter).

I spot the landlord when I return to my lodgings. He is as helpful as he can be – rings 100 to try to get a call set up so that we can find out how much my calls cost – he is sent to the internet which fails him….

Tomorrow, I will purchase a new phone from a different company.

When I am Prime Minister I will insist every firm (and every council, by the way) abides by a code of practice which includes telling no lies – i.e. if they promise someone will speak to you on the phone this actually happens, if they are offering customer care they should not use a rip-off number and charge for this ‘care’.

Now that is off my chest, I feel a lot better. I might even face book or twitter about it too!